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The most common problems we see in organizations are breakdowns in communications, ambiguity about roles and responsibilities, poor planning, conflict between group members and leadership struggles.
The most potent tool for improvement is cultural change. Improving the long-term health and performance of the organization means that continuous improvement is so prevalent that it is not seen as a separate initiative.
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When written in Chinese, the word "crisis" is composed of two characters - one represents danger and the other represents opportunity.
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