Conflicts carry a tremendous cost in terms of time, energy and resources, as well as morale. Would you like to learn how to harness the energy of conflict and use it to improve the effectiveness of your team? The ability to prevent, de-escalate and resolve conflicts between team members are essential skills for any leader or manager. This course introduces powerful techniques to transform conflict and to repair damage caused by misunderstandings. We’ll explore ways to:
Find common ground and connect across differences
De-escalate problems as they emerge
Work with emotions when they are running high
Enhance understanding by engaging with shared human needs
Bridge cultural divides and build team spirit
Repair damaged relationships and rebuild trust
Conflict is a normal part of the workplace, but often avoided because it’s scary. You might lose face, lose your friends or even lose your job. How would you like to create the conditions at work where people can feel safe and energized about surfacing conflict? Here’s a chance to explore your own behavior and assumptions regarding conflict. This workshop identifies sources of team conflict, decreases team adversity and opposition, and increases the use of collaborative listening.
